We are relentless in our pursuit of justice for our clients
Our Business and its Ethos
At Nicola Phillips Solicitors, our mission is to provide our clients with the best possible service, while minimizing stress and ensuring good value for money. To achieve this, we have assembled an experienced and able team, well-qualified to cover a wide range of legal services. Our guiding principle is to make our clients feel at ease and undaunted by the buying/selling process. We take great pains to avoid confusing legal jargon and to explain legal issues clearly.
Our History
Nicola Phillips Solicitors was founded by Nicola Phillips in 2008. Before establishing her own business, Nicola accumulated a vast amount of experience working for top law firms in the area and gained a thorough insight into the workings of a successful legal business. Despite the long recession, Nicola managed to triple the size of her business and create a thriving company.
Our Team
Nicola Phillips, LLB (Hons), LPC (with commendation), has lived in Horsham all her life and loves the town. With her extensive experience and expertise, Nicola has built a team of skilled professionals who share her commitment to providing the best possible service to our clients.
Our Services
Our experienced team offers a wide range of legal services, including:
- Residential Conveyancing: We guide you through the process of buying or selling a residential property, ensuring a smooth and stress-free transaction.
- Equity Release: We help homeowners release the equity in their property, providing a flexible and tax-free way to access funds.
- Wills and Probate: We assist individuals in creating wills and administering estates, ensuring that their wishes are respected and their families are protected.
- Lasting Powers of Attorney: We help individuals appoint attorney(s) to make decisions for them in the event of mental incapacitation.
- Independent Legal Advice: We provide expert guidance on matters related to occupancy, guarantees, and spouse advice.
- Conveyancing Explained: We make complex legal concepts easy to understand, ensuring that you are fully informed throughout the property transaction process.
Our Commitment
At Nicola Phillips Solicitors, we are committed to providing exceptional service, expert guidance, and a personalized approach to each and every client. We pride ourselves on our ability to make complex legal issues understandable and to deliver the best possible outcome for our clients.
Poor Communication and Unprofessional Service
The majority of the reviews highlight the poor communication and unprofessional service provided by Nicola and her team. Multiple reviewers have mentioned experiencing significant delays, mistakes, and a lack of responses to their queries. Some reviewers have even reported being charged extra fees without being informed in advance or being able to make changes.
Rude Staff
Not only was the communication poor, but some reviewers have reported encountering rude staff. Andrew Fielder was specifically mentioned for being extremely rude and even hanging up on one reviewer during a phone call.
Unreliable Solicitors
Several reviewers have expressed frustration with the unreliable service provided by Nicola and her team. One reviewer mentioned that Nicola disappeared after payment had been made and failed to respond to emails or files in a timely manner. Another reviewer reported having to beg for their money and for Nicola to put the sale money into their bank account.
Positive Experience
However, one reviewer, Lisa Austin, had a positive experience with Kevin, who was described as "wonderful" in both purchasing and selling her property. Kevin was responsive, patient, and knowledgeable, making the process less stressful than it could have been.
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